Privacy Policy
Last updated: June 2025
Your privacy is our priority
TuniRelay is committed to never selling your personal data to third parties and to processing it in accordance with Tunisian Law No. 2004-63 and the European GDPR.
1. Data controller
The controller for personal data collected on this Website is:
- Company: TuniRelay
- Address: Tunis, Tunisia
- DPO email: privacy@tunirelay.tn
2. Data we collect
We collect the following data depending on how you use the Website:
📋 Contact & partnership forms
First name, last name, email, phone, business name, governorate, city, business type, messages.
📊 Browsing data (with consent)
Anonymized IP address, visited pages, visit duration, browser type, Google Analytics data.
📧 Newsletter
Email address only, with explicit consent.
3. Purposes of processing
Your data is used to:
- Process partner applications and contact you back
- Reply to your contact requests
- Send the newsletter (if you subscribed)
- Improve our Website and services (anonymized analytics)
- Comply with legal obligations
4. Legal basis
- Consent: analytics/marketing cookies, newsletter
- Contract performance: processing partner applications
- Legitimate interest: Website security and fraud prevention
- Legal obligation: retention of certain documents
5. Retention period
- Contact data: 3 years from the last interaction
- Partner applications: 5 years
- Browsing data: max. 13 months (Google Analytics)
- Newsletter: until you unsubscribe
6. Data sharing
TuniRelay never sells your personal data. It may be shared with:
- Technical providers: hosting (Vercel), analytics (Google Analytics) — under GDPR compliant processing agreements
- Competent authorities: only upon legal request
7. Cookies
We use three categories of cookies:
🔒 Necessary cookies (always active)
Session, security, language preferences. Required for the Website to function.
📊 Analytics cookies (with consent)
Google Analytics — anonymized audience measurement. Retention: 13 months.
📢 Marketing cookies (with consent)
Targeted ads, campaign measurement. Retention: 6 months.
You can change your preferences at any time via the cookie banner or by contacting us.
8. Your rights
In accordance with Tunisian Law No. 2004-63 and the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right to rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to portability: receive your data in a structured format
- Right to object: object to processing of your data
- Right to restriction: restrict processing of your data
To exercise these rights, contact us at: privacy@tunirelay.tn
You can also file a complaint with the National Authority for the Protection of Personal Data (INPDP) in Tunisia.
9. Data security
TuniRelay implements appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption for all communications
- Access to data restricted to authorized personnel
- Secure hosting on Vercel (SOC 2 certified)
- Regular encrypted backups
10. Changes to this policy
TuniRelay reserves the right to modify this privacy policy at any time. Changes take effect upon publication on this page. We encourage you to review it regularly.
11. Contact
For any question related to this policy or your personal data:
- Email: privacy@tunirelay.tn
- Via our contact form
Legal pages:
