The real cost of a failed home delivery
Every failed attempt wastes time and fuel, and hurts customer experience. At scale, it directly impacts unit economics.
What “rescue” means
Instead of retrying multiple times, the parcel is dropped at a nearby partner pickup point. The customer gets notified and collects within a multi-day window.
This increases successful delivery rate while reducing return-to-depot flows.
How to implement it
1) Detect failure reasons (absence, unclear address, unreachable).
2) Automatically propose a nearby pickup point (via API).
3) Notify the customer (SMS/email).
4) Scan at pickup point and track until handover.
